Delivery Policy
1. Delivery Scope.
Platinum Pearls Upholstery delivers within the borders of South Africa only.
2. Delivery Requirements.
Deliveries are door-to-door and must be made to a physical address within South Africa. Delivery to postal boxes or postal addresses is not permitted.
Customers must ensure that all delivery details, including postal codes, are accurate.
Any additional shipping or handling charges resulting from incorrect information will be for the customer’s account.
A responsible individual must be available at the delivery address to receive and sign for the goods.
Should the purchaser not be present, it is deemed that the purchaser has assigned an authorized person to accept delivery on their behalf.
3. Proof of Delivery.
The company is not required to prove that the purchaser personally received the goods.
Proof that any individual signed for the goods at the confirmed delivery address will be accepted as confirmation of successful delivery.
4. Non‑Receipt of Goods.
If goods have not been received within 24 hours after the expected delivery timeframe, the customer must notify Platinum Pearls Upholstery within a maximum of 48 hours.
Failure to notify the company within this period will be regarded as acceptance that the goods were received.
5. Special Delivery Areas.
Deliveries are subject to the geographical limitations set by our courier partners.
Additional charges may apply for deliveries to:
plots, farms, mines, power stations, game reserves, and lodges.
Customers will be responsible for any additional storage, return, or delivery costs associated with such areas.
6. Failed Delivery.
Customers will be informed of any failed delivery attempt where no authorized individual was available to receive the parcel.
A re-delivery will be arranged within 24–48 hours, subject to courier schedules.
Additional handling or shipping charges for re-delivery may apply.
7. Incorrect or Damaged Goods.
Should the customer receive goods that do not match the items or quantities listed on their waybill or order, they must notify the company immediately via WhatsApp at 063 543 0878.
Incorrect items will be collected and replaced with the correct goods.
8. Damaged Goods Delivered.
Customers must report damaged products within 48 hours of delivery via WhatsApp at 063 543 0878.
The damaged item will be collected, and a replacement product will be delivered within 7 working days, subject to availability.
9. General Delivery Information.
Delivery services are available in selected areas within South Africa.
Customers are required to confirm delivery availability for their location via WhatsApp at 063 543 0878 prior to completing an online purchase.
All orders are dispatched via courier. Courier fees are calculated based on the weight, dimensions, and destination of the parcel.
Estimated delivery time after dispatch is 3–14 business days, depending on the delivery location.
Custom-made orders are subject to a standard production lead time of 3–14 days from the date of final design approval and payment confirmation.
Rush production requests may be accommodated, subject to operational capacity and additional fees.
10. Delivery Delays.
Although every effort is made to meet estimated delivery timelines, delays may occur due to circumstances beyond our control (including, but not limited to, adverse weather, supply shortages, or courier-related issues).
Customers will be informed promptly should any delay arise.
11. Inspection of Goods & Claims.
Customers are required to inspect all items upon delivery.
Any damages, defects, or discrepancies must be reported within 48 hours of receipt and must be accompanied by photographic and/or video evidence.
Claims submitted after the 48‑hour period may not be honored.
12. Pick‑Up Option.
Customers may collect their orders from our workshop or warehouse by scheduled appointment.
13. Returns & Exchanges.
Custom-made items are non-returnable and non-refundable unless defective or damaged upon delivery.
Unless otherwise stated or agreed, all delivery charges are for the customer’s account.
Need help?
Contact us at info@ppearlsupholstery.co.za or get is touch with us via Whatsapp on 063 543 0878.